Ryanair Initial Practice Exam

What is the first step in caring for a passenger experiencing emotional trauma or a panic attack?

1. Ensure there are no other medical reasons for the behavior

2. Remove the pax to an isolated area

3. Promise them everything will be fine

4. Call for medical assistance immediately

The correct answer is: Ensure there are no other medical reasons for the behavior

The first step in caring for a passenger experiencing emotional trauma or a panic attack involves ensuring that there are no other medical reasons for their behavior. This is crucial because the symptoms of emotional distress can sometimes mimic those of medical emergencies, such as a heart attack or other significant health issues. By assessing and ruling out any potential medical conditions, you not only ensure the well-being of the passenger but also can provide appropriate care based on their actual needs. Moving a passenger to an isolated area could potentially escalate feelings of anxiety or panic, as it may heighten their sense of vulnerability. Simply promising that everything will be fine lacks substantive support and doesn't address the underlying issues the person may be facing. Calling for medical assistance may be necessary in some cases, but it is most effective after confirming whether the problem stems from an emotional or medical cause. Prioritizing a comprehensive assessment is vital for ensuring appropriate and effective support for the passenger.