Ryanair Initial Practice Exam

What are PIGS in relation to airline operations?

1. Passenger Ideal Guiding System

2. Passenger Information and Guidance Services

3. Pilot Instructional Guideline System

4. Passenger Interaction and Greeting System

The correct answer is: Passenger Ideal Guiding System

The correct answer relates to a specific concept known as Passenger Ideal Guiding System. This term is often used in the context of airline operations to describe systems or methods that focus on enhancing the passenger experience by providing optimal guidance and support throughout their journey. By concentrating on the "ideal" aspects, airlines can improve customer service initiatives, streamline boarding processes, and ensure that passengers have access to relevant information during their travel experience. This focus is crucial as it aligns with contemporary trends in the aviation sector where customer experience plays a pivotal role in the competitiveness of airlines. The other answer choices, while they contain elements related to passenger services or crew training, do not encapsulate the concept or focus captured by the term PIGS in airline operations.