Ryanair Initial Practice Exam

If a passenger refuses to cooperate during an emergency, what should be done?

1. Leave them to handle themselves

2. Use force to control them

3. Continue to reassure them

4. Notify the captain

The correct answer is: Use force to control them

In a situation where a passenger is refusing to cooperate during an emergency, the best approach is to maintain control of the situation while ensuring safety for everyone on board. Using force can escalate the situation and increase the risk of harm to both the non-cooperative passenger and others. Continuing to reassure the passenger plays a crucial role during an emergency, as calm and clear communication can help alleviate panic and encourage cooperation. Similarly, notifying the captain is vital for ensuring that the cabin crew can implement appropriate measures. However, employing force should be a last resort and only in very specific conditions where there is a direct threat to safety that cannot be managed otherwise. In essence, the most effective course of action emphasizes calm communication and coordination with the captain and other crew members, fostering an environment that encourages cooperation rather than confrontation.